pangkalanPrivacy Policy

This page describes what we collect when you use pangkalan and how we keep that data protected. Our privacy practices apply to all users who access our platform from supported jurisdictions. We collect personal information only to operate our service, process your account, handle withdrawals, and comply with legal obligations. We do not sell your data to third parties. We use encryption and standard security practices to protect your information.

When you create a pangkalan account, we collect your email, phone number, and full name. When you request withdrawal, we collect your bank account details. When you use our platform, we collect gameplay data, IP address, and device information. This information helps us verify your identity (KYC), process your withdrawals, detect fraud, and improve our service. We store your data on servers that may sit outside your jurisdiction, but we apply the same security standards regardless of location.

We work with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to handle your deposits and withdrawals. These third parties have access to your payment information only to process your transaction. We do not give them permission to use your data for other purposes. You have the right to access, correct, or delete your personal data. This policy explains how to exercise those rights.

What data we collect on pangkalan

We collect account information when you sign up: email address, phone number, full name, and date of birth. We ask for this information to verify your identity and create your account. We do not collect unnecessary personal details. When you request withdrawal, we collect your bank account number and holder name so we can transfer your funds. This information is encrypted and stored separately from your account password.

We collect gameplay data when you use pangkalan: which games you play, your stakes, your results, and the time you played. We use this data to operate our platform, detect patterns (such as suspicious account activity or fraud), and calculate your account balance. We do not use gameplay data for marketing purposes. We do not share your gameplay data with third parties without your permission.

We collect device and network information: your IP address, device type, operating system, and browser type. We use this to detect unauthorized access, prevent fraud, and ensure our platform works across different devices. If you access pangkalan from Jakarta, Surabaya, Bandung, Medan, or Semarang, we log this location information (derived from your IP address) to flag unusual access patterns and protect your account.

KYC data

Government ID, phone number, and full name collected during account verification. We use this to confirm your identity before processing withdrawals.

Payment data

Bank account number and holder name provided when you request withdrawal. We encrypt this data and share it only with the payment processor handling your transaction.

Gameplay data

Your game activity, stakes, and results. We retain this to maintain your account balance and detect fraud. We do not share this with third parties without your consent.

How we use your data on pangkalan

We use your data to operate pangkalan and provide the service you expect. Your email and phone number allow us to send you account notifications (login alerts, withdrawal confirmations). Your gameplay data allows us to calculate your balance correctly. Your payment information allows us to process your deposits and withdrawals. We use your IP address and device information to detect unauthorized access and protect your account from fraud.

We may use your data to comply with legal obligations. If a court orders us to disclose information about your account, we will comply. We do not proactively share data with law enforcement, but we retain data long enough to respond to legal requests. We do not use your data for marketing without your explicit consent. If you receive marketing communications from pangkalan, you can opt out by contacting our support team.

Third-party processors and data sharing

We work with payment processors to handle your deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, or local payment, your payment information is shared with that processor only. When you withdraw to your online payment, e-wallet, mobile banking, or local payment account, we share your bank details with the processor handling the transfer. These processors have access only to information needed to complete your transaction. They may not use your data for other purposes.

We do not share your personal data with advertisers, data brokers, or analytics companies. We do not sell your email address or phone number. If we change these practices, we will update this policy and notify you. We use basic analytics to understand how many users access pangkalan and which games are most popular, but this analytics data is aggregated and does not identify you personally.

We at pangkalan treat your data with the same care we expect for our own. Encryption, limited access, and transparency are how we operate.

Your rights and our pangkalan data policy

You have the right to access, correct, and delete your personal data on pangkalan. If you want to see what information we hold about you, contact our support team. We will provide your data within a reasonable timeframe (typically a few business days). If any information is incorrect, we can update it for you. If you want to delete your account and all associated data, we can arrange this. Some data may be retained for legal or fraud-prevention purposes, but we will delete personal information we no longer need.

We use cookies and similar tracking technologies on pangkalan. Cookies allow us to remember your login and keep you signed in. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can delete cookies from your browser settings, but this may affect your experience on pangkalan. We do not use cookies to track you across other websites.

Our servers may be located outside your jurisdiction. We apply the same security standards regardless of server location. Your data is encrypted in transit and at rest. We limit access to your information to employees who need it to operate pangkalan. We do not grant access to contractors or third parties unless necessary to provide the service (such as payment processors).

Data retention and security on pangkalan

We retain your account information for as long as your account is active. If you close your account, we retain basic information (email, account history) for a minimum of seven years to comply with legal and tax obligations. We delete detailed personal information (bank details, phone number) within ninety days of account closure, unless we need to retain it for a legal dispute or fraud investigation.

We use encryption (TLS/SSL) to protect data in transit between your device and our servers. We use encryption to protect sensitive data at rest, such as payment information. We limit access to your data to authorized employees and contractors who need it to operate pangkalan. We do not store your password in plain text—we store a hashed version that cannot be reversed. If you forget your password, we send you a reset link instead of displaying your old password.

If we discover a data breach that puts your information at risk, we will notify you within a reasonable timeframe. We will explain what information was compromised and what steps you should take to protect yourself. We maintain incident-response procedures to minimize damage and secure your data quickly. We do not provide 24/7 guarantees, but we respond to security incidents during business hours with urgency.

Contact us about your privacy on pangkalan

If you have questions about our privacy practices or want to exercise your rights (access, correction, deletion), contact our support team in English or Indonesian. We respond during business hours. You can also file a request through our account settings if your pangkalan account is active. We aim to respond to data requests within ten business days, though complex requests may take longer.

We update this privacy policy periodically to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email and update the policy on this page. Your continued use of pangkalan after a policy update means you accept the new terms. This policy was last updated in 2026.